Customer Service Coordinator
Ferring International Center SA, St-Prex
Consider joining Ferring and developing your future with us! At our headquarters in Saint-Prex near Lausanne we are looking for a:
Customer Service Coordinator
Scope:
The Customer Service Coordinator is responsible for delivering finished goods to Customers by coordinating between Factories and Markets, in close collaboration with Finance, R&D, Logistics. This position is a pivotal one including a variety of activities such as order processing, shipping, billing, preparation of documents, reporting and data maintenance. The Coordinator is responsible for accurate processing and transmission of production/shipping requests to manufacturing and warehouse facilities and following up to ensure timely delivery to the market place.
The mission:
- Process orders – from receipt and entry through to the actual delivery of the shipment.
- Regularly communicate with customers as to the status of their orders.
- Regularly review and follow up on the backlog of orders for assigned territory.
- Pursue tasks as described in SOP’s / routine (trained by Manager).
- Prepare all of the necessary export documents and submit them to the relevant parties.
- Arrange with transportation companies for the timely shipment and delivery of product.
- Invoice the M&S companies and third party customers.
- Track shipments of Finished Goods to ensure they reach Customer-defined destination on time with no errors in the accompanying documents.
- Preparing reports as required by Management and / or Market.
- Make sure that the transporters have all the required information to perform according to GDP.
- Letter of Credit, CAD collection, Legalisation.
Your profile:
- High School Diploma or equivalent.
- Experience of Export, Distribution and Order management in an international company, preferably in the Pharmaceutical branch.
- Excellent understanding for service and timing.
- Good verbal and written communication skills.
- Very well structured and customer service trained.
- Very good team player.
- Good understanding of supply flow and distribution.
- Well experienced in computer based work, preferably Oracle.
- Fluent in English and in French, some knowledge of German.
Interested?
Please send us your full application and CV in English to the following e-mail address: PFI@ferring.com
or by mail to:
Ferring International Center S.A.
Human Resources
Ch. de la Vergognausaz 50
CH-1162 St-Prex, VD
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